FREQUENTLY ASKED QUESTIONS
If your order was placed before 12:00 pm Eastern time, Monday through Friday, then we will do our very best to ship your package the same business day. Your order will ship via UPS, which is our current carrier for shipment in the United States and internationally. Patients placing an order should expect to receive their order within 2-10 business days, taking into consideration any unforeseen circumstances.
Yes, you will receive an automatic email that notifies you that your auto-ship order is getting ready to ship. Please make sure that your payment and address information is current on your auto-ship orders to avoid any delays.
We do not recommend using a product after its expiration date. Lifestyle conducts stability testing on our products, which ensures the potency of every ingredient at the expiration date. With this stability testing program, Lifestyle can guarantee that its products meet 100 percent of the product’s label claims up to time of expiration. While we do not recommend using a product after its expiration date, it certainly won’t harm you if you do use it. It doesn’t mean the product will have “gone bad” — it just means one or more of the ingredients might be at less than 100 percent potency.
Lifestyle takes multiple precautions to protect your information. First, whenever you sign in to your account, you sign in using a secure server connection (https://). We use Transport Security Layer (TLS)/Secure Socket Layer (SSL), the industry standard in secure server protection. Second, your credit card information is stored by a secure, third party (PCI DSS Level-1 compliant) service provider owned by Visa. Third, lifestylebydrdeepti.com protects your account with a unique password created by you. Remember these guidelines when creating your password: (1) avoid using a password that contains any part of your name; (2) your password should contain at least 8 characters; (3) your password should contain a mix of uppercase, lowercase, number, and symbol characters; and (4) your password should be changed at least every 90 days.
Most Lifestyle products can be taken out of the two-piece, pull-apart capsules. However, there are a few products we don’t recommend taking out of the capsule, which would be indicated in the ‘Warnings’ section on this website for the applicable products.